N365 Support
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NHS organisations require support to effectively implement and utilise the full range of features and tools offered by the platform, whilst getting the best out of their N365 investment.

We provide Microsoft 365 subject matter experts who understand the complexity around N365 and can help with the deployment, configuration, and ongoing management of the platform, as well as provide training and support for users. We also help you to maximize the benefits of N365 by providing guidance on how to use its features to improve productivity, collaboration, security, and compliance.

Talk to us on 01444 682 158

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Our consultants have a deep understanding of the product and provide expertise and guidance in the support, implementation, deployment, and ongoing development of N365 applications.

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Our consultants will design and develop solutions within your platform to meet your requirements. Alternatively, if you have built your own our experts can review and provide operational and compliance assurance.

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We provide migration solutions and support for SharePoint, OneDrive and Teams that ensure that the migration is done smoothly, efficiently, and with minimal disruption to operations.

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Our support team can monitor and report on your solutions to ensure they continue to run as expected, find and fix any issues that arise, and manage any updates through the effective change control we have in place.

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Subject Matter Support

Our product knowledge and ownership service for N365 are responsible for supporting the definition and prioritising of the features and requirements for N365 products, ensuring they meet customer needs and business goals.

This includes working with stakeholders and development teams to gather customer feedback, conducting market research, and making data-driven decisions on the product roadmap.

They use their expert knowledge to provide support to customers and assist with product adoption and training. They have in-depth knowledge of the N365 platform and its capabilities.

The product owner service also plays a key role in communicating product plans and updates to stakeholders and ensuring the delivery of high-quality and valuable features within N365.

Our N365 Solution Architecture and Design service is responsible for designing and implementing technical solutions that meet business requirements and align with the organisation's overall N365 strategy.

We do this by assessing the feasibility of solution options, taking into account technical limitations, security requirements, and user needs.

As key players in the overall success of N365 projects,  our team has a strong understanding of the N365 platform and its components, as well as the ability to translate business requirements into technical solutions.

Our service transition and design service is responsible for designing, implementing and ensuring a smooth transition of IT services from one state to another.

Our technical service transition consultants play a critical role in ensuring that IT services are transitioned effectively, with minimal disruption to users. They have strong technical skills, project management experience, and the ability to effectively coordinate and communicate with cross-functional teams and work within an ITIL framework.

Our training and business change service are responsible for leading the implementation and adoption of N365 solutions within an organisation. They oversee the process of introducing new technologies, tools, and processes to staff, ensuring that the changes are smoothly integrated and adopted in a way that minimises disruptions to day-to-day operations.

This includes developing training programs, communication plans, and support systems to help staff understand and use the new tools effectively.

Our SharePoint developer service provides design, development, and implementation of custom solutions on the SharePoint platform. The team work with the platform, creating custom web parts, pages, lists, workflows, and other custom solutions as per business requirements.

We also help in integrating SharePoint with other systems, troubleshooting technical issues, and ensuring the stability and performance of SharePoint solutions. SharePoint Developers have a strong understanding of web development technologies, such as HTML, CSS, JavaScript, and .NET, and use these skills to build and deploy custom solutions on the SharePoint platform.

Our Power Developers are specialists in creating custom solutions and applications that integrate with N365. They leverage the Microsoft Power Platform, which is a low-code platform that enables the creation of custom apps, workflows, and automations, to build solutions that address specific business needs and improve productivity.

Power Developers work with stakeholders to understand their requirements, design and develop custom applications and workflows, test and deploy solutions, and provide ongoing support and maintenance. They also integrate N365 with other enterprise systems, such as CRM, ERP, and databases, to create end-to-end solutions that automate business processes and improve data management.

Our Technical Analysts are IT professionals who specialise in the deployment, configuration, and management of N365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and more. They are responsible for ensuring the smooth and efficient operation of these services, troubleshooting technical issues, and providing technical support to end-users.

Analysts have a strong understanding of N365 technologies, as well as experience with other related technologies such as Windows Server, Active Directory, and networking. They are also familiar with the various tools and processes used for managing and maintaining N365 services, such as PowerShell, Exchange Management Shell, and the N365 Admin Center.

Our licensing expert service is supported by consulatants who have in-depth knowledge and expertise on the N365 licensing models, subscription plans, and the licensing rules and processes. We help organisations understand the various licensing options available to them and help them make informed decisions about purchasing and managing N365 licenses.

The expert can also help organisations optimise their licensing investments, ensure compliance with licensing terms, and resolve any issues related to licensing. They stay up-to-date with the latest changes and updates in the Microsoft licensing policies and can provide guidance and support to organisations in adopting and utilising N365 services.

Our Security and Conditional Access consultants are responsible for helping organisations secure their N365 environment and implement conditional access policies. They work to ensure that only authorised users have access to sensitive data and that access is granted based on specific conditions.

Service includes designing, implementing and managing conditional access policies, such as multi-factor authentication and device-based conditional access, to secure access to sensitive data. Monitoring and responding to security incidents and alerts, such as suspicious login activities and data breaches, and ensuring that the organisation's environment is compliant with regulatory requirements (ISO, DSPT, GDPR) and industry best practices for security and privacy.

Our Information Governance service provides guidance and best practices for information management, retention, and disposition policies.

We support the designing and implementation of solutions for information governance, including content types, metadata, retention labels, and records management , as well as assisting with the migration of content to N365, ensuring that the content is properly categorized and managed.

Our Accreditations
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Migration Services
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Active Directory to Azure AD

Exchange to NHS Mail

Personal Drives to OneDrive

Shared Drives to SharePoint

Current Tenant to NHSD Tenant

SharePoint On-premis to Online

Group Policy to Intune

Need something specific?
Let us help!

We know that sometimes your needs are unique and requires a programme of work designed around you and your organisation.

Call us on 01444 682 158

Development & Assurance
Empowering your staff to create and build smart ways of working with Microsofts Power Platform, whilst maintaining standards and data security.

We provide end-to-end development services as well as templates and best practice guides to ensure that any solutions that your staff develop meet specified requirements and quality standards and that they will perform as intended.

The goal of our development assurance is to minimise the risk of defects or errors in the solution and to increase confidence in the quality and reliability of the end product.

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Power Platform Support
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Getting the right support for your solutions is so important to minimise down time and productivity loss.

Our Power Platform support service includes technical assistance, troubleshooting, bug fixes, updates, and maintenance to ensure the solutions continue to function as intended.

The goal of our software support is to resolve issues and improve the user experience, and it can take place through various channels such as online chat, phone support, email, or in-person support.

The only pre-requisite is that we undertake an Assurance assessment in line with our best practices and standards.